Refund policy

At VelvaWave, customer satisfaction is important to us. That’s why your purchase is covered by our 30-Day Money-Back Guarantee.

If you’re not satisfied with your product, you may contact us within 30 days of delivery to request a refund, subject to the terms and conditions below.

We do not accept physical returns. You will not be required to send the product back to us to receive an approved refund.

To submit a refund request, contact support@velvawave.com with your order number and details regarding your request.

Damaged, Faulty, or Incorrect Products

You are eligible for a full refund if:

* Your product arrives damaged.
* Your product is faulty or defective.
* You receive a different product from what you ordered.

Please contact us within 30 days of delivery and provide your order number along with clear photos or videos showing the issue.

Once the issue has been verified and your claim approved, we will issue a full refund. You do not need to return the product.

Refunds

Once we’ve reviewed your request, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we approved your refund, please contact support@velvawave.com.

Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has entered fulfillment or has been shipped, it cannot be cancelled.

If you need to request a cancellation, contact support@velvawave.com as soon as possible after placing your order.

Contact Us

For questions about our 30-Day Money-Back Guarantee or to submit a refund request, contact:

support@velvawave.com