Shipping policy

Shipping Policy

Thank you for shopping with us! We’re excited to get your order to you quickly and safely. Below is everything you need to know about how we ship your VelvaWave™ products:

  • Free North America Shipping: We offer free standard shipping on all orders across the U.S. and Canada.

  • Delivery Timeframe: Orders are typically delivered within 8–14 business days, depending on your location.

  • Tracking: Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

  • Delivery Areas: We ship worldwide, including most international destinations.

  • Delivery Schedule: Orders are shipped Monday through Friday, excluding weekends and holidays.

Important Notes:

  • Please allow 1–2 business days for processing and packaging your order before shipment.

  • Delivery times may vary based on factors beyond our control (e.g., customs delays, weather, or local courier issues).

  • Cancellation Policy: Orders can be canceled within 24 hours of purchase. Once your order is processed or shipped, it cannot be canceled. Please reach out to support@velvawave.com as soon as possible, and we’ll do our best to accommodate your request.

If you have any questions or concerns about your shipment, please contact our support team at support@velvawave.com — we’re always happy to help.

Thank you for choosing VelvaWave™, and happy shopping!