Contact information

We’re here to help you!
If you have any questions about your order, product details, or anything else, our support team is always happy to assist.

 Email Support

 support@velvawave.com

Our team typically responds within 24 hours (Monday–Friday).

 Live Chat

Chat with us directly through the Live Chat option on our store for instant help during business hours.

 Mailing Address

Velvawave
1900 Z Hall St.
Toronto, Canada, L1N 2A4

 Support Hours

Monday – Friday: 9 AM – 6 PM (EST)
Saturday & Sunday: Closed